I've spoken a lot about ABL attendances in previous blog posts here and here.
One of the primary conclusions coming from these attendance analyses is
that while the ABL has started solidly, there is plenty of room for
growth. I'll return to attendances in future weeks (the Bandits are in
the middle of three weekends without a home series), but for now I
thought it would be interesting to look more into the strategies the
Bandits (and the ABL) are using to build the fanbase. I'll also throw in
some ideas of my own.
To start, let's look at something the Bandits do very well - creating an environment that is very kid friendly, and extending this beyond the ballpark. In a really good piece
on Shayne Watson, Alexis Brudnicki reveals some of the work that goes
on behind the scenes. Shayne, last year a Bandits player and this year
the third-base coach, actively engages kids in our local schools with
short baseball orientated clinics (Shayne is a development officer for
Baseball Queensland). If you need some convincing about the value of
these sorts of programs - take a look at the AFL program Auskick.
Through Auskick, the AFL is making huge inroads in Rugby League centric
areas - such as the Gold Coast and Western Sydney. Kids love sport and
are young enough that cultural biases don't yet run particularly deep -
encouraging their involvement at a grassroots level can be very
successful. he families that make it to the ballpark are provided with a
very kid friendly environment - between innings activities involve
races against the mascot, dizzy bat races for prizes, and dance-offs.
Buster (the Bandits mascot) gets a fair workout all night, and there's
always a fair share of kids on the hill throwing a baseball around and
swarming after flyballs. From my observations, I'd say a large
percentage of the crowd on any given night is families - and many of the
children play the sport. The Bandits actively target this market, and
the cowboy hat wearing guy running a lot of the show is a great asset
for them (unfortunately, I don't actually know his name - he does bare
an interesting resemblance to Buster, though).
One thing I read and hear a lot about the ABL is the idea that the quality of the product is key (in this case, the product is baseball games). In an interview this year with ABC's the 7:30 report, ABL CEO Peter Wermuth said:
The key thing is really to deliver a good product, so when they're here,
they come out and "Oh I had a great time. This was awesome. I will come
back and bring my friends." If we can achieve that, then we're
successful.
I agree with this - when marketing
resources are limited, the word-of-mouth effect can be very useful. I
also agree that the quality of baseball in the ABL is quite strong. The
key to this quote lies in the line "I will come back and bring my
friends". Herein lies the problem - at present, the Bandits are
underperforming when it comes to attracting non-family groups. The
proportion of 18-30 year olds in the crowd on any given night is
typically very low. These are the types of people that say "This was awesome. I will come
back and bring my friends". And these people, much more than the
families, are the ones in which word-of-mouth will begin to work its
magic. If you don't agree with or aren't convinced by my point, go to
one of the upcoming Big Bash League 20Twenty cricket games. State
cricket in Australia has always had dismal attendances, with one-day
matches attracting crowds typically in the low hundreds. The
introduction of 20Twenty cricket (a much shorter format, for those of
you not familiar with cricket) saw crowds jump dramatically - with most
crowds in the tens of thousands. With a reworked format and additional
marketing money, I wouldn't be surprised if this jumps again this year.
While the context here is different (e.g. a new game format), the key to
my point is that a large proportion of these crowds are groups of
friends - young professionals, workmates, teenagers, social groups, etc.
They have a good night (and strong crowd numbers boost this atmosphere)
and return to later games and later seasons - often with different
groups of people. This segment of people is virtually missing from
Bandits games, and this is something that needs to be addressed if the league hopes to gather momentum with regards to crowd growth.
And
here's the thing. I'm 25 and a big baseball fan. I've always enjoyed
following the Astros in the MLB, and when the ABL started I happily
latched onto the Bandits as well. I know people who support the Braves,
Phillies, Yankees, and other major league teams. When I was still at
university I could have a good chat about baseball with a number of
different people. When I walk around Brisbane I see hundreds and
hundreds of MLB caps on the everyday people. I frequently baseball see
playing on TVs in the restaurants in the middle of Queen Street Mall, or
in O'Malleys, or in any number of places. Live MLB games are broadcast
on both free-to-air and cable. While Baseball currently plays a minor
role in the Australian sporting landscape - its presence is almost
ubiquitous. Yet, if I were to stop many of these people in the street
(or mall) and ask them what they know about the Australian Baseball
League - many of them will offer only blank stares. The league is
greatly lacking in brand awareness. This is a huge issue that
needs to be overcome - people can't attend games if they aren't even
aware they are happening. There is a significant casual baseball fanbase
in Australia - and the Bandits and the ABL need to work hard at getting
their name into peoples heads, and taking advantage of this dormant
group of potential future crowd members.
The final thing I want to talk about is something the ABL does very well
but isn't taking advantage of. One of the huge benefits of the
partnership with the ABL is the high quality merchandise deals in place -
with New Era and Majestic. Essentially, our players are decked out in
the same gear as major leaguers, and fans at games seem active in buying
some of the gear. At this very moment I'm wearing a Bandits on-field
59fifty New Era cap, like the one below.
Every
second teenager, and a large number of twenty-somethings, I see in
Brisbane is wearing a New Era baseball cap. Now while they may wear them
in incredibly stupid ways - such as leaving the sizing sticker on the
cap and keeping the brim flat (to me this is the equivalent of wearing a
shirt with the cardboard insert still in and the tag still attached -
or wearing new shoes with tissue paper still stuffed down the front and
the laces unthreaded) - it creates an interesting alignment between what the league already has and what the current culture is presently doing.
Walk into a store like Culture Kings and you will see rows and rows of
these hats - MLB, NBA, NHL... they now even have local NRL (rugby
league) logos on them. As far as I know the NRL has no deal with New
Era, so these hats are probably made as a custom order. There is a huge
opportunity for the ABL to raise its profile here - the barrier is
getting their products into these stores. While I evidently don't care
for some of the fashion trends, and most of the buyers of MLB hats
aren't legitimate baseball fans, the MLB and NBA have shown that
successful merchandising strategies can hugely boost the awareness of
their brand. Latching on to this market could be key to increasing the
visibility of the ABL, and giving the brand an aura that aligns it with
its North American counterpart. For those of you who don't think teens
would actually buy them - one of the trends I've noticed is the broad
spread of teams represented - not just the major teams but many low
market franchises. From this I infer that having different hat to your
peers is a major attractor. A display of the six ABL hats, backed by the
ABL logo, in a "modern culture" store would get hats on heads faster
than you may think. And importantly, on heads that would wear them most
days of the week. The key here I feel isn't conversion (getting the cap
purchasers to go along to games) but brand visibility and awareness, and
allowing the ABL team logos to have a persistent visual presence in our daily lives would have significant onflow effects.
Hi Mr B.
ReplyDeleteI read your blog with great interest. While I am a newbie to the baseball circuit, I am learning the rules rapidly and enjoying each game and the associated strategies involved in striving for a win. I was most interested in your blog re the marketing of the Bandits. May I guess that your university degree majored in marketing and/ or advertising?
I agree with all of your observations re the crowd demographics and the marketing of the team and of course - the creation of a strong and recognisable brand. I would also agree that while the game attracts families at the moment, drawing a new crowd from outside the family circle is the only way to increase the numbers attending the games regularly. While the current crowd drawn from within the baseball fraternity will generate perhaps 400-500 people at each game - the number will remain at 500 if the marketing does not aim at increasing interest and knowledge of the game itself to those who are not directly linked with a club via the involvement of their children. I think the club and the tireless efforts from Paul G, Whitey and the volunteers are to be commended. It can't be easy at times to keep a smile on their faces. We have not been very lucky weather-wise and revving a crowd is hard work!
I look forward to reading more of your blog and I expect that many of your thoughts and ideas will be seriously considered by those who are striving for the continuation of the great game in Brisbane.
Keep up the great work Mr B. You are obviously a man of intelligence ... you follow baseball!
Thanks for the kind words, Newbie. I haven't actually studied advertising/marketing (I have degrees in engineering and psychology - I'm an engineer). I focussed on the area as I believe successfully marketing the ABL/Bandits will be critical to the competitions long-term health.
ReplyDeleteYou make a really good point regarding the baseball fraternity - something I didn't really mention. Bandits crowds are hugely dominated by "baseball people". I'd say the majority of the crowd is involved or attached to local baseball in some way - through local clubs, family connections, etc etc. This is fine to have as a core supporter group but you're right - attracting those outside of this tightknit community is key to growth. This relates to some of my observations regarding crowd demographics.
Paul, Whitey, and everyone do indeed work incredibily hard. The Bandits have to do their best with limited resources - so I think creativity will be the key.